FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
🏨 Booking & Reservations
1. What are the check-in and check-out times at Hidden Hotel Datong?
Check-in begins at 14:00 (2:00 PM), et check-out is required before 12:00 (noon). The front desk operates 24/7 to accommodate your schedule. If you plan to arrive after 19:00, please contact the hotel at +86-352-2298888 at least one day in advance to ensure a smooth welcome.
2. How do I make a reservation, and what payment methods are accepted?
Reservations can be made via Trip.com, Ctrip, Booking.com, Agoda, or directly through the hotel at +86-352-2298888. Accepted payment methods include cash (CNY), Alipay, WeChat Pay, UnionPay, Visa, Mastercard, and American Express. No deposit is required at booking for most room types.
3. What is the cancellation policy?
Cancellation policies vary by room type and rate plan. Flexible rates typically allow free cancellation up to 24-48 hours before arrival, while non-refundable rates offer lower pricing with stricter terms. Always review your specific booking confirmation for detailed cancellation guidelines.
4. Are children welcome, and what are the child policies?
Children of all ages are warmly welcomed. Children aged 0-17 stay free when using existing bedding. Complimentary cribs are available for children 6 years and under. Extra beds are not available in standard rooms, but family room configurations provide flexible sleeping arrangements.
5. Can I bring my pet to Hidden Hotel Datong?
Pets are not permitted at Hidden Hotel – 建国璞隐酒店（大同古城店）, with the exception of certified service animals. The concierge team can assist with recommendations for nearby pet-sitting services if needed.
🚗 Location & Transportation
6. Where exactly is the hotel located, and how do I get there?
Hidden Hotel Datong is situated at Shop No. 3, 1st Floor, Building 3, Guanchengfu, Intersection of Pingcheng Street and Beiyuan Road, Wuding Subdistrict, Pingcheng District. The property is:
- 200 meters from Datong Ancient City Wall (walking distance)
- 2.7 km from Datong Railway Station (~10 minutes by taxi)
- 19.0 km from Datong Yungang Airport (~40 minutes by car)
7. Is parking available, and is there EV charging?
Yes! The hotel offers complimentary private parking exclusively for guests, with no reservation required—a rare and valuable amenity in Datong’s Ancient City district. Electric vehicle (EV) charging stations are also available on-site for guests traveling with electric vehicles.
8. Does the hotel provide airport or train station transfers?
While the hotel does not offer complimentary airport shuttle service, our concierge team can arrange reliable taxi bookings or private car transfers to/from Datong Yungang Airport or Datong Railway Station upon request. Advance notice is recommended for seamless coordination.
9. What attractions are within walking distance?
Guests enjoy exceptional access to Datong’s cultural treasures:
- Datong Ancient City Wall: 200m (2-minute walk)
- China Sculpture Museum: 610m (7-minute walk)
- Kuixing Tower: 800m (9-minute walk)
- Temple Huayan: 1.7km (short taxi ride)
- Grottes de Yungang: ~30 minutes by car
10. Is the hotel easy to find for first-time visitors to Datong?
Absolutely. The hotel is located in the prestigious Guanchengfu complex, a well-known landmark in Pingcheng District. Taxi drivers familiar with Datong will recognize “Guanchengfu at Pingcheng Street and Beiyuan Road.” For added convenience, share the Chinese address with your driver: 平城区武定街道平城街与北苑路交叉口观城府3幢1层3号商铺.
🛏️ Rooms & Amenities
11. What room types are available, and which is best for families?
Hidden Hotel Datong offers 66 thoughtfully designed rooms across several categories:
- Standard Serenity Rooms (25-30m²): Ideal for solo travelers or couples
- Ancient City View Rooms (30-35m²): Feature panoramic views of the historic city walls
- Qinglian Ju Scenic Family Rooms (34-42m²): Spacious layouts with flexible bedding for families my.trip.com
- Qinglian Ju Scenic Suites (158-160m²): Premium accommodations with enhanced amenities
Family travelers consistently praise the Qinglian Ju Scenic Family Rooms for their space, comfort, and child-friendly features.
12. Do rooms feature smart technology or special amenities?
Yes! Every room includes Xiaodu voice-controlled smart systems (by Xiaomi) allowing guests to adjust lighting, temperature, and curtains via voice commands in Mandarin or English. Additional premium amenities include:
- Zero-pressure bedding for restorative sleep
- Underfloor heating for year-round comfort (highly praised by winter guests) br.trip.com
- Humidifiers in select rooms
- Premium bathroom amenities and rainfall showers
13. Is Wi-Fi available, and is it free?
Complimentary high-speed Wi-Fi is available throughout the property, including all guest rooms and public areas. The connection is optimized for video conferencing, streaming, and remote work—frequently noted as reliable by business travelers.
14. What bathroom amenities and toiletries are provided?
Private bathrooms feature rainfall showers, plush towels, eco-friendly toiletries inspired by local Shanxi ingredients, hairdryers, and magnifying mirrors. Premium rooms may include bathtubs. The hotel also provides disposable toilet seat covers and bathtub liners for enhanced hygiene.
15. Are rooms soundproofed, given the central location?
Yes. The hotel incorporates advanced soundproofing technology in room construction to ensure peaceful rest despite the vibrant location near Pingcheng Street. Guests consistently rate cleanliness and quiet comfort at 9.7/10.
🍽️ Dining & Services
16. Is breakfast included, and what options are available?
Breakfast inclusion depends on your booking package. When available or purchased separately (CNY 58/adult, ~US$8.43), guests enjoy a Petit-déjeuner buffet chinois served daily from 7:00 AM to 10:00 AM. Highlights frequently praised in reviews include:
- Authentic Datong knife-cut noodles (刀削面) and soupe aux abats de mouton (羊杂割)
- Fresh seasonal vegetables, steamed buns, and congee
- International options including breads, eggs, and fruit
- Premium teas, coffee, and fresh juices
17. Does the hotel offer evening snacks or room service?
Yes! A beloved guest favorite: collations offertes en soirée featuring fresh yogurt and seasonal fruit are delivered to rooms nightly. While the property does not feature 24-hour room service dining, bottled water stations are available on every floor around the clock, and the concierge can assist with food delivery coordination from nearby restaurants.
18. What business or meeting facilities are available?
The hotel offers a flexible conference room suitable for small meetings or presentations (available for an additional charge; advance reservation recommended). Additional business support includes:
- Complimentary fax/copying services
- Secretarial assistance
- High-speed Wi-Fi optimized for video conferencing
- Quiet public spaces ideal for remote work
19. Are laundry and wellness facilities available?
Yes. Guest amenities include:
- Complimentary self-service laundry room with washing machines, dryers, and detergent br.trip.com
- 24/7 fitness center with modern cardio and strength equipment
- Clothes steamers available upon request
- Tranquil public lounges designed for relaxation and mindfulness
20. How can I contact the hotel for special requests or assistance?
Le 24/7 front desk team is ready to assist with any need. Contact options include:
- Phone: +86-352-2298888
- In-person: Visit the lobby at Shop No. 3, 1st Floor, Building 3, Guanchengfu
- Pre-arrival: Mention special requests (anniversary celebrations, dietary needs, accessibility requirements) when booking or via phone prior to arrival
The multilingual concierge team is renowned for anticipatory, personalized service—a key reason the hotel earns a 9.7/10 service rating from guests.
💡 Pro Tips from Verified Guests
✅ Request an Ancient City View room for unforgettable sunrise/sunset vistas over the historic walls
✅ Arrive early to drop luggage and begin exploring the Ancient City immediately—the location is that convenient
✅ Try the breakfast knife-cut noodles—guests consistently rate them as authentic and delicious ✅ Use the complimentary parking—a major advantage for road-trippers exploring Shanxi
✅ Ask about evening yogurt service—a small touch that guests repeatedly mention as a delightful surprise
✅ Arrive early to drop luggage and begin exploring the Ancient City immediately—the location is that convenient
✅ Try the breakfast knife-cut noodles—guests consistently rate them as authentic and delicious
✅ Ask about evening yogurt service—a small touch that guests repeatedly mention as a delightful surprise