{"id":2105,"date":"2021-03-24T07:25:45","date_gmt":"2021-03-24T07:25:45","guid":{"rendered":"http:\/\/localhost\/nuss\/?page_id=235"},"modified":"2026-02-24T17:09:09","modified_gmt":"2026-02-24T17:09:09","slug":"faqs","status":"publish","type":"page","link":"https:\/\/datong-guanchengfu.jianguohiddenhotel.com\/ja\/faqs\/","title":{"rendered":"Faqs"},"content":{"rendered":"
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Below, you will find a list of the questions most frequently asked by our guests.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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FAQ'S<\/h4>\t\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t
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Questions & Answers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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\ud83c\udfe8 Booking & Reservations<\/span><\/h2>

1. What are the check-in and check-out times at Hidden Hotel Datong?<\/span><\/h3>
Check-in begins at 14:00 (2:00 PM)<\/span><\/strong>\u3001 \u305d\u3057\u3066 <\/span>check-out is required before 12:00 (noon)<\/span><\/strong>. The front desk operates 24\/7 to accommodate your schedule. If you plan to arrive after 19:00, please contact the hotel at <\/span>+86-352-2298888<\/span><\/strong> at least one day in advance to ensure a smooth welcome<\/span>.<\/span><\/div>
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2. How do I make a reservation, and what payment methods are accepted?<\/span><\/h3>
Reservations can be made via Trip.com, Ctrip, Booking.com, Agoda, or directly through the hotel at <\/span>+86-352-2298888<\/span><\/strong>. Accepted payment methods include <\/span>cash (CNY), Alipay, WeChat Pay, UnionPay, Visa, Mastercard, and American Express<\/span><\/strong>. No deposit is required at booking for most room types<\/span>.<\/span><\/div>
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3. What is the cancellation policy?<\/span><\/h3>
Cancellation policies vary by room type and rate plan. Flexible rates typically allow free cancellation up to 24-48 hours before arrival, while non-refundable rates offer lower pricing with stricter terms. Always review your specific booking confirmation for detailed cancellation guidelines.<\/span><\/div>
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4. Are children welcome, and what are the child policies?<\/span><\/h3>
Children of all ages are warmly welcomed<\/span><\/strong>. Children aged <\/span>0-17 stay free<\/span><\/strong> when using existing bedding. Complimentary cribs are available for children 6 years and under. Extra beds are not available in standard rooms, but family room configurations provide flexible sleeping arrangements<\/span>.<\/span><\/div>
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5. Can I bring my pet to Hidden Hotel Datong?<\/span><\/h3>
Pets are not permitted<\/span><\/strong> at Hidden Hotel – \u5efa\u56fd\u749e\u9690\u9152\u5e97\uff08\u5927\u540c\u53e4\u57ce\u5e97\uff09, with the exception of certified service animals<\/span>. The concierge team can assist with recommendations for nearby pet-sitting services if needed.<\/span><\/div>
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\ud83d\ude97 Location & Transportation<\/span><\/h2>

6. Where exactly is the hotel located, and how do I get there?<\/span><\/h3>
Hidden Hotel Datong is situated at <\/span>Shop No. 3, 1st Floor, Building 3, Guanchengfu, Intersection of Pingcheng Street and Beiyuan Road, Wuding Subdistrict, Pingcheng District<\/span><\/strong>. The property is:<\/span><\/div>
  • 200 meters<\/span><\/strong> from Datong Ancient City Wall (walking distance)<\/span><\/li>
  • 2.7 km<\/span><\/strong> from Datong Railway Station (~10 minutes by taxi)<\/span><\/li>
  • 19.0 km<\/span><\/strong> from Datong Yungang Airport (~40 minutes by car) <\/span><\/li><\/ul>
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    7. Is parking available, and is there EV charging?<\/span><\/h3>
    Yes!<\/span><\/strong> The hotel offers <\/span>complimentary private parking exclusively for guests<\/span><\/strong>, with no reservation required\u2014a rare and valuable amenity in Datong’s Ancient City district<\/span>. <\/span>Electric vehicle (EV) charging stations<\/span><\/strong> are also available on-site for guests traveling with electric vehicles<\/span>.<\/span><\/div>
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    8. Does the hotel provide airport or train station transfers?<\/span><\/h3>
    While the hotel does not offer complimentary airport shuttle service, our <\/span>concierge team can arrange reliable taxi bookings or private car transfers<\/span><\/strong> to\/from Datong Yungang Airport or Datong Railway Station upon request<\/span>. Advance notice is recommended for seamless coordination.<\/span><\/div>
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    9. What attractions are within walking distance?<\/span><\/h3>
    Guests enjoy exceptional access to Datong’s cultural treasures:<\/span><\/div>
    • Datong Ancient City Wall<\/span><\/strong>: 200m (2-minute walk)<\/span><\/li>
    • China Sculpture Museum<\/span><\/strong>: 610m (7-minute walk)<\/span><\/li>
    • Kuixing Tower<\/span><\/strong>: 800m (9-minute walk)<\/span><\/li>
    • \u83ef\u53b3\u5bfa<\/span><\/strong>: 1.7km (short taxi ride)<\/span><\/li>
    • \u96f2\u5ca1\u77f3\u7a9f<\/span><\/strong>: ~30 minutes by car <\/span><\/li><\/ul>
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      10. Is the hotel easy to find for first-time visitors to Datong?<\/span><\/h3>
      Absolutely. The hotel is located in the prestigious <\/span>Guanchengfu complex<\/span><\/strong>, a well-known landmark in Pingcheng District. Taxi drivers familiar with Datong will recognize “Guanchengfu at Pingcheng Street and Beiyuan Road.” For added convenience, share the Chinese address with your driver: <\/span>\u5e73\u57ce\u533a\u6b66\u5b9a\u8857\u9053\u5e73\u57ce\u8857\u4e0e\u5317\u82d1\u8def\u4ea4\u53c9\u53e3\u89c2\u57ce\u5e9c3\u5e621\u5c423\u53f7\u5546\u94fa<\/span><\/strong>.<\/span><\/div>
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      \ud83d\udecf\ufe0f Rooms & Amenities<\/span><\/h2>

      11. What room types are available, and which is best for families?<\/span><\/h3>
      Hidden Hotel Datong offers <\/span>66 thoughtfully designed rooms<\/span><\/strong> across several categories<\/span>:<\/span><\/div>
      • Standard Serenity Rooms<\/span><\/strong> (25-30m\u00b2): Ideal for solo travelers or couples<\/span><\/li>
      • Ancient City View Rooms<\/span><\/strong> (30-35m\u00b2): Feature panoramic views of the historic city walls<\/span><\/li>
      • Qinglian Ju Scenic Family Rooms<\/span><\/strong> (34-42m\u00b2): Spacious layouts with flexible bedding for families <\/span>
        my.trip.com<\/div><\/div><\/li>
      • Qinglian Ju Scenic Suites<\/span><\/strong> (158-160m\u00b2): Premium accommodations with enhanced amenities<\/span><\/li><\/ul>
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        Family travelers<\/span><\/strong> consistently praise the Qinglian Ju Scenic Family Rooms for their space, comfort, and child-friendly features<\/span>.<\/span><\/div>
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        12. Do rooms feature smart technology or special amenities?<\/span><\/h3>
        Yes! Every room includes <\/span>Xiaodu voice-controlled smart systems<\/span><\/strong> (by Xiaomi) allowing guests to adjust lighting, temperature, and curtains via voice commands in Mandarin or English<\/span>. Additional premium amenities include:<\/span><\/div>
        • Zero-pressure bedding<\/span><\/strong> for restorative sleep<\/span><\/li>
        • Underfloor heating<\/span><\/strong> for year-round comfort (highly praised by winter guests) <\/span>
          br.trip.com<\/div><\/div><\/li>
        • Humidifiers in select rooms<\/span><\/li>
        • Premium bathroom amenities and rainfall showers<\/span><\/li><\/ul>
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          13. Is Wi-Fi available, and is it free?<\/span><\/h3>
          Complimentary high-speed Wi-Fi<\/span><\/strong> is available throughout the property, including all guest rooms and public areas<\/span>. The connection is optimized for video conferencing, streaming, and remote work\u2014frequently noted as reliable by business travelers.<\/span><\/div>
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          14. What bathroom amenities and toiletries are provided?<\/span><\/h3>
          Private bathrooms feature <\/span>rainfall showers, plush towels, eco-friendly toiletries<\/span><\/strong> inspired by local Shanxi ingredients, hairdryers, and magnifying mirrors. Premium rooms may include bathtubs. The hotel also provides <\/span>disposable toilet seat covers and bathtub liners<\/span><\/strong> for enhanced hygiene<\/span>.<\/span><\/div>
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          15. Are rooms soundproofed, given the central location?<\/span><\/h3>
          Yes. The hotel incorporates <\/span>advanced soundproofing technology<\/span><\/strong> in room construction to ensure peaceful rest despite the vibrant location near Pingcheng Street<\/span>. Guests consistently rate cleanliness and quiet comfort at <\/span>9.7\/10<\/span><\/strong>.<\/span><\/div>
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          \ud83c\udf7d\ufe0f Dining & Services<\/span><\/h2>

          16. Is breakfast included, and what options are available?<\/span><\/h3>
          Breakfast inclusion depends on your booking package. When available or purchased separately (<\/span>CNY 58\/adult, ~US$8.43<\/span><\/strong>), guests enjoy a <\/span>\u4e2d\u83ef\u6599\u7406\u306e\u30d3\u30e5\u30c3\u30d5\u30a7\u5f0f\u671d\u98df<\/span><\/strong> served daily from <\/span>7:00 AM to 10:00 AM<\/span><\/strong>. Highlights frequently praised in reviews include:<\/span><\/div>
          • Authentic <\/span>Datong knife-cut noodles<\/span><\/strong> (\u5200\u524a\u9762) and <\/span>\u7f8a\u8089\u306e\u5185\u81d3\u30b9\u30fc\u30d7<\/span><\/strong> (\u7f8a\u6742\u5272)<\/span><\/li>
          • Fresh seasonal vegetables, steamed buns, and congee<\/span><\/li>
          • International options including breads, eggs, and fruit<\/span><\/li>
          • Premium teas, coffee, and fresh juices <\/span>
            \u00a0<\/div><\/li><\/ul>
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            17. Does the hotel offer evening snacks or room service?<\/span><\/h3>
            Yes! A beloved guest favorite: <\/span>\u7121\u6599\u306e\u5915\u65b9\u306e\u8efd\u98df<\/span><\/strong> featuring fresh yogurt and seasonal fruit are delivered to rooms nightly<\/span>. While the property does not feature 24-hour room service dining, bottled water stations are available on every floor around the clock, and the concierge can assist with food delivery coordination from nearby restaurants.<\/span><\/div>
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            18. What business or meeting facilities are available?<\/span><\/h3>
            The hotel offers a <\/span>flexible conference room<\/span><\/strong> suitable for small meetings or presentations (available for an additional charge; advance reservation recommended)<\/span>. Additional business support includes:<\/span><\/div>
            • Complimentary fax\/copying services<\/span><\/li>
            • Secretarial assistance<\/span><\/li>
            • High-speed Wi-Fi optimized for video conferencing<\/span><\/li>
            • Quiet public spaces ideal for remote work<\/span><\/li><\/ul>
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              19. Are laundry and wellness facilities available?<\/span><\/h3>
              Yes. Guest amenities include:<\/span><\/div>
              • Complimentary self-service laundry room<\/span><\/strong> with washing machines, dryers, and detergent <\/span>
                br.trip.com<\/div><\/div><\/li>
              • 24\/7 fitness center<\/span><\/strong> with modern cardio and strength equipment<\/span><\/li>
              • Clothes steamers available upon request<\/span><\/li>
              • Tranquil public lounges designed for relaxation and mindfulness<\/span><\/li><\/ul>
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                20. How can I contact the hotel for special requests or assistance?<\/span><\/h3>
                \u305d\u306e <\/span>24\/7 front desk<\/span><\/strong> team is ready to assist with any need. Contact options include:<\/span><\/div>
                • Phone<\/span><\/strong>: +86-352-2298888<\/span><\/li>
                • In-person<\/span><\/strong>: Visit the lobby at Shop No. 3, 1st Floor, Building 3, Guanchengfu<\/span><\/li>
                • Pre-arrival<\/span><\/strong>: Mention special requests (anniversary celebrations, dietary needs, accessibility requirements) when booking or via phone prior to arrival<\/span><\/li><\/ul>
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                  The multilingual concierge team is renowned for <\/span>anticipatory, personalized service<\/span><\/strong>\u2014a key reason the hotel earns a <\/span>9.7\/10 service rating<\/span><\/strong> from guests<\/span>.<\/span><\/div>
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                  \ud83d\udca1 Pro Tips from Verified Guests<\/span><\/h2>
                  \u2705 <\/span>Request an Ancient City View room<\/span><\/strong> for unforgettable sunrise\/sunset vistas over the historic walls<\/span>
                  \u2705 <\/span>Arrive early<\/span><\/strong> to drop luggage and begin exploring the Ancient City immediately\u2014the location is that convenient<\/span>
                  \u2705 <\/span>Try the breakfast knife-cut noodles<\/span><\/strong>\u2014guests consistently rate them as authentic and delicious <\/span>
                  \u00a0<\/div>\u2705 <\/span>Use the complimentary parking<\/span><\/strong>\u2014a major advantage for road-trippers exploring Shanxi<\/span>
                  \u2705 <\/span>Ask about evening yogurt service<\/span><\/strong>\u2014a small touch that guests repeatedly mention as a delightful surprise<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                  Below, you will find a list of the questions most frequently asked by our guests. FAQ’S Questions & Answers \ud83c\udfe8 Booking & Reservations 1. What are the check-in and check-out times at Hidden Hotel Datong? Check-in begins at 14:00 (2:00 PM), and check-out is required before 12:00 (noon). The front desk operates 24\/7 to accommodate your schedule. If you plan to arrive after 19:00, please contact the hotel at +86-352-2298888 at least one day in advance to ensure a smooth welcome.\u00a0 2. How do I make a reservation, and what payment methods are accepted? Reservations can be made via Trip.com, Ctrip, Booking.com, Agoda, or directly through the hotel at +86-352-2298888. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2105","page","type-page","status-publish","hentry","post-no-thumbnail"],"_links":{"self":[{"href":"https:\/\/datong-guanchengfu.jianguohiddenhotel.com\/ja\/wp-json\/wp\/v2\/pages\/2105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/datong-guanchengfu.jianguohiddenhotel.com\/ja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/datong-guanchengfu.jianguohiddenhotel.com\/ja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/datong-guanchengfu.jianguohiddenhotel.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/datong-guanchengfu.jianguohiddenhotel.com\/ja\/wp-json\/wp\/v2\/comments?post=2105"}],"version-history":[{"count":0,"href":"https:\/\/datong-guanchengfu.jianguohiddenhotel.com\/ja\/wp-json\/wp\/v2\/pages\/2105\/revisions"}],"wp:attachment":[{"href":"https:\/\/datong-guanchengfu.jianguohiddenhotel.com\/ja\/wp-json\/wp\/v2\/media?parent=2105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}